Privacy Policy

Last updated: 24 September 2026

Spots & Stripes Shop respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains what information we collect, why we collect it, how we use it, who we may share it with and the rights you have in relation to your personal information.

This policy applies when you:

  • visit spots8stripesshop.com;
  • create an account;
  • place an order;
  • contact us;
  • sign up for marketing;
  • make an enquiry;
  • request a return or refund; or
  • otherwise interact with Spots & Stripes Shop.

1. Who We Are

Spots & Stripes Shop is operated by:

SPOTS AND STRIPES LEISURE LIMITED, trading as Spots & Stripes / Spots & Stripes Shop

Company number: 11975564

Registered office:
26 Norfield Road
Dartford
England
DA2 7NZ

Trading address:
Spots & Stripes
Arch 64, Ewer Street
London
SE1 0NR

Telephone: 020 7928 3565
Email: spots8stripes@gmail.com
Website: spots8stripesshop.com

For the purposes of UK data protection law, SPOTS AND STRIPES LEISURE LIMITED is the data controller responsible for the personal information described in this Privacy Policy.

2. The Personal Information We Collect

The information we collect depends on how you use our website and services.

We may collect the following information.

Identity information

This may include:

  • first name;
  • last name;
  • username or account name; and
  • other information used to identify your customer account.

Contact information

This may include:

  • email address;
  • telephone number;
  • billing address; and
  • delivery address.

Order information

This may include:

  • products ordered;
  • order number;
  • quantities;
  • purchase price;
  • delivery method;
  • delivery instructions;
  • order history;
  • returns;
  • refunds;
  • cancellations; and
  • warranty or product support information.

Payment information

When you place an order, payment information is processed by the payment provider available at checkout.

Depending on the payment method, this may include:

  • payment type;
  • transaction reference;
  • payment status; and
  • limited payment information needed to identify or manage the transaction.

We do not normally need to receive or permanently store your complete debit or credit card details where payment is processed directly by a secure payment provider.

Account information

If you create an account with us, we may process:

  • account username;
  • encrypted password information;
  • saved addresses;
  • order history;
  • wish lists;
  • account preferences; and
  • other information associated with your account.

You are responsible for keeping your password confidential.

Communications

We may retain information when you contact us by:

  • email;
  • telephone;
  • website forms;
  • social media;
  • in person; or
  • another communication method.

This may include correspondence relating to orders, delivery, product enquiries, complaints or returns.

Technical information

When you use our website, certain technical information may be collected automatically.

This can include:

  • IP address;
  • browser type;
  • browser version;
  • operating system;
  • device type;
  • screen or device information;
  • website pages visited;
  • time and date of visits;
  • referring website;
  • session information; and
  • technical security information.

Cookie information

Our website may use cookies and similar technologies.

These may include cookies required for:

  • shopping baskets;
  • checkout;
  • customer accounts;
  • security;
  • website functionality;
  • remembering preferences;
  • analytics; and
  • marketing where you have provided any consent required by law.

Please see our separate Cookie Policy for further information.

3. How We Collect Your Information

We may collect personal information directly from you when you:

  • create an account;
  • place an order;
  • enter information during checkout;
  • contact us;
  • submit a website form;
  • sign up for marketing;
  • make a return;
  • request a refund;
  • make a complaint; or
  • otherwise provide information to us.

We may also collect information automatically when you use the website through cookies and similar technologies.

We may receive information from organisations involved in providing our services, including:

  • payment providers;
  • delivery companies;
  • fraud prevention providers;
  • website providers; and
  • other service providers involved in completing your transaction.

4. How We Use Your Personal Information

We only use personal information where we have a lawful reason for doing so.

The purposes for which we may use your information are explained below.

5. Processing and Fulfilling Orders

We use information such as your:

  • name;
  • contact details;
  • billing address;
  • delivery address;
  • order details; and
  • payment or transaction information

to process and fulfil your order.

This includes:

  • accepting orders;
  • processing payments;
  • sending order confirmations;
  • preparing orders;
  • arranging delivery;
  • contacting you regarding delivery;
  • dealing with returns;
  • issuing refunds; and
  • handling product support.

Our lawful basis is normally that processing is necessary for the performance of our contract with you.

6. Customer Accounts

If you create an account, we use your information to:

  • operate your account;
  • allow you to sign in;
  • show your order history;
  • remember saved details;
  • manage account preferences; and
  • provide account-related services.

Our lawful basis is normally performance of our contract with you and, where appropriate, our legitimate interests in providing useful account functionality.

7. Customer Service

We use personal information to:

  • answer enquiries;
  • respond to questions;
  • investigate problems;
  • deal with complaints;
  • arrange returns;
  • manage refunds; and
  • provide product support.

Our lawful basis may be:

  • performance of our contract with you;
  • compliance with a legal obligation; or
  • our legitimate interests in providing effective customer service.

8. Delivery and Installation

Where necessary, we may use or share relevant information to arrange:

  • parcel delivery;
  • pallet delivery;
  • specialist pool table delivery;
  • collection;
  • product installation; or
  • other fulfilment services.

This may include sharing your:

  • name;
  • address;
  • telephone number;
  • email address;
  • order details; and
  • relevant access or delivery instructions

with the organisation providing the delivery or installation service.

Our lawful basis is normally performance of our contract with you.

9. Fraud Prevention and Security

We may process personal information where reasonably necessary to:

  • prevent fraud;
  • identify suspicious transactions;
  • prevent misuse of customer accounts;
  • secure our website;
  • protect payment transactions;
  • investigate security incidents; and
  • protect our customers and business.

Our lawful basis is normally our legitimate interests in protecting our customers, website and business from fraud, misuse and security threats.

Where we are legally required to process information for fraud prevention or crime prevention, we may also rely on a legal obligation.

10. Legal and Accounting Requirements

We may retain and process personal information where required for:

  • tax;
  • accounting;
  • financial records;
  • consumer law obligations;
  • legal claims;
  • regulatory requirements; and
  • responding to lawful requests from authorities.

Our lawful basis is normally compliance with a legal obligation.

In some circumstances, we may also rely on our legitimate interests in establishing, exercising or defending legal claims.

11. Improving Our Website and Services

We may use appropriate information to understand:

  • how our website is used;
  • which pages are popular;
  • whether pages are working properly;
  • how customers navigate the website;
  • how our products and services can be improved; and
  • whether technical errors are occurring.

Where this involves cookies or similar technologies that require consent, we will ask for your consent before activating them.

Where consent is not legally required, we may rely on our legitimate interests in maintaining and improving our website.

12. Marketing

We may provide opportunities for you to receive:

  • product news;
  • special offers;
  • promotions;
  • new product announcements; and
  • other Spots & Stripes Shop marketing.

Where required, we will obtain your consent before sending electronic marketing.

In circumstances where the law allows us to contact an existing customer about our own similar products or services, we will provide an appropriate opportunity to opt out.

You can unsubscribe from marketing at any time.

You may:

Stopping marketing communications will not stop necessary communications relating to your orders, account, returns or customer service enquiries.

13. Your Right to Object to Direct Marketing

You have the right to object at any time to the use of your personal information for direct marketing.

If you tell us that you do not want to receive direct marketing, we will stop using your information for that purpose.

We may retain limited information on a suppression list so that we can record and respect your request not to receive further marketing.

14. Cookies and Similar Technologies

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to operate properly.

For example, essential cookies may be required to:

  • maintain your shopping basket;
  • process checkout;
  • keep you logged into your account;
  • protect the website against fraud;
  • maintain website security; and
  • remember your privacy choices.

Other cookies may be used for:

  • analytics;
  • website performance;
  • additional functionality; and
  • advertising or marketing.

Where consent is required, non-essential cookies will not be activated until you have made a choice.

You should be able to choose between:

  • accepting optional cookies;
  • rejecting non-essential cookies; and
  • managing your cookie preferences.

Please see our Cookie Policy for further information.

15. Who We Share Your Information With

We do not sell your personal information.

We may share relevant information with organisations that help us operate the shop and fulfil orders.

These may include the following categories.

Payment providers

Payment providers may process information needed to:

  • authorise payments;
  • process transactions;
  • prevent fraud;
  • issue refunds; and
  • manage disputes.

Delivery and courier companies

We may provide delivery companies with information required to deliver or collect products.

Specialist delivery and installation companies

For products such as pool tables, we may need to provide relevant customer and delivery information to specialist transport or installation providers.

Manufacturers and suppliers

Where an order is shipped directly from a manufacturer, distributor or supplier, we may provide the information required to fulfil the order.

Website and ecommerce providers

Companies providing our:

  • website hosting;
  • ecommerce platform;
  • databases;
  • technical support;
  • backups; and
  • website security

may process limited personal information while providing those services.

Email and communications providers

We may use service providers to send:

  • order confirmations;
  • account notifications;
  • delivery communications;
  • customer service communications; and
  • marketing communications where permitted.

Analytics providers

Where applicable and subject to cookie or consent requirements, analytics providers may help us understand how our website is used.

Professional advisers

We may disclose information where reasonably necessary to:

  • accountants;
  • insurers;
  • solicitors;
  • IT consultants; and
  • other professional advisers.

Government authorities and law enforcement

We may disclose information where we are legally required to do so or where disclosure is reasonably necessary to protect our legal rights.

16. International Transfers

Some companies that provide technology or other services to us may process information outside the United Kingdom.

Where personal information is transferred outside the UK, we will take appropriate steps required by UK data protection law.

Depending on the destination and service provider, these measures may include:

  • transferring information to a country recognised as providing adequate data protection;
  • using approved contractual protections;
  • relying on another legally permitted transfer mechanism; or
  • requiring appropriate safeguards from the service provider.

You can contact us if you would like further information about safeguards relevant to your personal information.

17. How Long We Keep Your Information

We do not keep personal information for longer than reasonably necessary.

The period will depend on why the information was collected and whether we have legal or regulatory obligations to retain it.

Orders and transaction records

We may retain relevant order, payment and accounting records for approximately six years after the end of the relevant financial or accounting period, or for another period where required by law.

Customer accounts

Account information may be retained while your account remains active.

If your account becomes inactive or is closed, information may be retained for a reasonable period where needed for:

  • order records;
  • fraud prevention;
  • legal obligations; or
  • resolving disputes.

Customer service communications

Customer service correspondence may be retained for as long as reasonably necessary to resolve the issue and deal with possible future complaints or legal claims.

Marketing information

Marketing information may be retained while you remain subscribed.

If you unsubscribe, we may retain limited information necessary to maintain a suppression record and ensure that your marketing preference is respected.

Website and security records

Technical and security information may be retained for an appropriate period depending on its purpose, including security monitoring and fraud prevention.

When information is no longer required, it will be deleted, anonymised or securely disposed of as appropriate.

18. How We Protect Your Information

We take appropriate technical and organisational measures designed to protect personal information.

These measures may include:

  • encrypted website connections;
  • access controls;
  • password protection;
  • security monitoring;
  • software updates;
  • payment processing through specialist providers;
  • restricted access to customer information; and
  • appropriate backups.

No internet service or electronic storage system can guarantee absolute security.

You should also take reasonable steps to protect your account, including using a secure password and not sharing your login information.

19. Your Data Protection Rights

Depending on the circumstances and the lawful basis we rely on, UK data protection law gives you various rights.

These may include the following.

Right of access

You may ask us for a copy of the personal information we hold about you.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

This right does not always apply, particularly where we need to retain information to comply with legal obligations.

Right to restrict processing

In certain circumstances, you may ask us to restrict how we use your information.

Right to object

In certain circumstances, you may object to processing based on legitimate interests.

You have a separate right to object to direct marketing at any time.

Right to data portability

In certain circumstances, you may have the right to receive personal information that you provided to us in a structured, commonly used and machine-readable format or ask us to transfer it to another organisation.

Right to withdraw consent

Where we rely on your consent, you can withdraw that consent at any time.

Withdrawing consent does not affect processing that lawfully occurred before withdrawal.

20. Exercising Your Rights

To exercise any of your data protection rights, contact:

Email: spots8stripes@gmail.com

or write to:

Spots & Stripes Shop
Arch 64, Ewer Street
London
SE1 0NR

Please explain what you are requesting.

We may need to ask for information to confirm your identity before responding.

We will normally respond within the period required by UK data protection law.

You will not normally be charged for exercising your data protection rights.

However, the law may allow a reasonable charge or permit us to refuse a request where a request is manifestly unfounded or excessive.

21. Automated Decision-Making

Some third-party payment, security or fraud-prevention services may use automated systems when assessing transactions.

Where we carry out solely automated decision-making that produces legal or similarly significant effects on you, we will provide the information and safeguards required by applicable data protection law.

You can contact us if you have concerns about how a transaction or account decision has been made.

22. Children

Our online shop is not specifically directed at children.

Customers must be legally capable of entering into the relevant purchase contract.

Where appropriate, a person under the age of 18 should ask a parent or guardian to place or authorise an order.

We do not knowingly use children’s personal information for targeted marketing.

23. Links to Other Websites

Our website may contain links to websites operated by:

  • product manufacturers;
  • payment providers;
  • social media platforms; or
  • other third parties.

Those websites operate under their own privacy policies.

We are not responsible for how an independent third-party website processes your information.

We recommend reviewing the privacy information provided by those organisations.

24. Social Media

If you contact us through a social media platform, that platform may also process information about you independently from us.

Your use of a social media platform is governed by that platform’s own privacy policy and settings.

25. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

This may happen because of:

  • changes to our website;
  • new payment or delivery services;
  • changes to the way we use information;
  • new technology; or
  • changes to data protection law.

The latest version will always be published on this page.

Where a change is significant, we may provide an additional notice where appropriate.

26. Complaints About How We Use Your Information

If you have any concerns about how we process your personal information, please contact us first so that we can investigate.

Contact:

spots8stripes@gmail.com

You also have the right to make a complaint to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

Information about your rights and how to contact the ICO is available at:

ico.org.uk

Making a complaint to us first does not affect your right to contact the ICO.

27. Contact Us

For questions about this Privacy Policy or the way we handle personal information, contact:

Spots & Stripes Shop
Operated by SPOTS AND STRIPES LEISURE LIMITED

Arch 64, Ewer Street
London
SE1 0NR

Telephone: 020 7928 3565
Email: spots8stripes@gmail.com
Website: spots8stripesshop.com

Last updated: 24 September 2026