Delivery Information

Last updated: 24 September 2026

This Delivery Policy explains how orders placed through Spots & Stripes Shop are delivered.

Spots & Stripes Shop is operated by SPOTS AND STRIPES LEISURE LIMITED, trading as Spots & Stripes / Spots & Stripes Shop.

If you have any questions about delivery before or after placing an order, please contact us at spots8stripes@gmail.com or call 020 7928 3565.

1. Delivery Areas

We deliver to addresses made available through our online checkout.

Delivery availability may depend on:

  • your location;
  • the products ordered;
  • the size and weight of the order;
  • courier availability; and
  • whether specialist delivery is required.

If your address is not accepted during checkout, please contact us before placing your order.

Some remote locations, islands or areas outside standard courier networks may require additional delivery arrangements or charges.

Where an additional charge applies, this will be communicated before the order is accepted wherever required.

2. Delivery Charges

Applicable delivery charges will be displayed during checkout or communicated to you before we accept your order.

Delivery charges may vary depending on:

  • order value;
  • product size;
  • product weight;
  • delivery address;
  • delivery method;
  • courier service;
  • whether pallet delivery is required;
  • whether specialist handling is required; and
  • whether installation or assembly is included.

The total delivery charge applicable to your order will be provided before you submit your order.

3. Free Shipping Promotions

From time to time, we may offer free delivery on qualifying orders.

Where the website advertises free light shipping or another free-delivery promotion, eligibility may depend on factors including:

  • minimum order value;
  • product type;
  • parcel size;
  • delivery address; and
  • promotional conditions.

Large, heavy, oversized or specialist-delivery products, including certain pool tables, may be excluded unless specifically stated otherwise.

The delivery charge shown during checkout will be the applicable charge for your order.

4. Standard Parcel Delivery

Smaller products and accessories may be sent using a parcel courier or postal delivery service.

Examples may include:

  • pool cues;
  • cue cases;
  • chalk;
  • gloves;
  • balls;
  • cue accessories;
  • maintenance products;
  • clothing;
  • smaller equipment; and
  • other suitable products.

Estimated delivery information will be displayed where available.

Once your order has been dispatched, you may receive tracking information where the selected delivery service provides it.

5. Large and Heavy Items

Large or heavy products may require:

  • pallet delivery;
  • specialist transport;
  • two-person delivery;
  • scheduled delivery; or
  • specialist installation.

This may include products such as:

  • pool tables;
  • table cabinets;
  • large lighting systems;
  • large accessories;
  • commercial equipment; and
  • other oversized products.

Delivery arrangements for these items may differ from standard parcel delivery.

We may contact you after receiving your order to confirm delivery arrangements.

6. Pool Table Delivery

Pool tables require more consideration than normal parcel deliveries.

Depending on the particular table and service purchased, delivery may involve:

  • specialist transport;
  • arranging an agreed delivery date;
  • carrying components into the property;
  • assembly;
  • installation;
  • levelling;
  • cloth fitting; or
  • other specialist work.

The exact service included with your table will be shown on the product page, during checkout or confirmed separately with you.

Please do not assume that installation or assembly is included unless this is specifically stated.

7. Access Requirements for Pool Tables and Large Products

Before ordering a pool table or other large product, please make sure that there is suitable access to the intended installation location.

You should consider:

  • entrance width;
  • doorway dimensions;
  • corridors;
  • staircases;
  • landings;
  • lifts;
  • ceiling heights;
  • parking restrictions;
  • distance between the delivery vehicle and property;
  • steps;
  • restricted entrances; and
  • the size of the intended room.

Please tell us before delivery about any significant access restrictions.

This is particularly important for:

  • upstairs installations;
  • basement installations;
  • narrow staircases;
  • properties without nearby parking;
  • flats or apartments;
  • restricted commercial premises; and
  • locations requiring specialist lifting equipment.

If you are unsure whether access is suitable, please contact us before ordering.

8. Room Size

You are responsible for checking that there is sufficient space for the product you order.

For pool tables, you should consider both:

  • the dimensions of the table; and
  • the additional playing space needed around the table for cueing.

Please check the dimensions shown on the relevant product page before ordering.

If you need advice about room size or table dimensions, contact us before purchasing.

9. Delivery Times

Estimated delivery times may vary depending on the product.

Stocked accessories may be available for dispatch more quickly than:

  • pool tables;
  • specialist equipment;
  • products ordered from manufacturers;
  • custom products; or
  • large products requiring scheduled delivery.

Where possible, estimated delivery information will be displayed on the product page, during checkout or provided after your order is placed.

Unless a different delivery period has been agreed with you, goods will be delivered without undue delay and normally within 30 days of the contract being entered into.

Where a longer delivery period applies, for example for a pool table ordered from a manufacturer, we will communicate or agree that delivery period with you.

10. Delivery Dates Are Estimates

Unless we have expressly agreed that delivery on a particular date is essential or guaranteed, delivery dates and times are estimates.

Occasionally delivery may be affected by circumstances outside our reasonable control, including:

  • courier delays;
  • supplier delays;
  • severe weather;
  • vehicle breakdown;
  • road closures;
  • transport disruption;
  • stock shortages;
  • customs delays where applicable; or
  • other unexpected events.

If there is a significant delay, we will contact you where reasonably possible.

Your statutory consumer rights relating to delayed delivery are unaffected.

11. Scheduled Deliveries

Some large products may require a pre-arranged delivery appointment.

Where an appointment is required, we or our delivery partner may contact you using the telephone number or email address supplied with your order.

Please make sure your contact information is correct.

Someone authorised to accept the delivery should be present at the agreed delivery location and time.

12. Changes to Delivery Arrangements

If you need to change your delivery address or delivery arrangements, contact us as soon as possible.

Email: spots8stripes@gmail.com
Telephone: 020 7928 3565

We cannot guarantee that changes can be made after an order has been dispatched.

For security reasons, we may need to verify certain delivery-address changes before accepting them.

13. Failed Delivery

A delivery may fail where, for example:

  • nobody is available to accept the goods;
  • the delivery address is incorrect;
  • the delivery address cannot be accessed;
  • required access information was not provided;
  • an agreed delivery appointment is missed; or
  • the product cannot reasonably be moved into the property because of access restrictions that were not disclosed.

If this happens, we will normally contact you to discuss redelivery or collection.

Where legally permitted, reasonable additional costs caused by a failed delivery for which you are responsible may be charged.

Any applicable charge will be explained to you.

14. Pool Table Access Problems

Where specialist delivery or installation has been arranged, it is important that the access information supplied to us is accurate.

If our delivery team arrives and discovers previously undisclosed access restrictions that prevent installation, we may need to:

  • rearrange delivery;
  • change the installation method;
  • arrange additional labour;
  • use specialist equipment; or
  • return the product to storage.

This may result in additional reasonable charges where legally permitted.

We recommend contacting us before ordering if you are unsure about access.

15. Receiving Your Order

Please inspect your delivery as soon as reasonably possible.

For larger deliveries, where practical, inspect the packaging before the delivery team leaves.

If there is visible damage, please make the delivery driver aware where possible.

If you discover a problem after delivery, contact us promptly.

16. Damaged Deliveries

If a product arrives damaged, please email:

spots8stripes@gmail.com

Please include where possible:

  • your name;
  • order number;
  • description of the damage;
  • photographs of the product;
  • photographs of the packaging; and
  • photographs of any visible transit damage.

Providing photographs can help us investigate and resolve the issue more quickly.

Reporting damage promptly is helpful, but failure to report visible damage immediately does not automatically remove your statutory consumer rights.

17. Missing Items

If part of your order is missing, please first check whether the order has been sent in multiple parcels.

Some orders may arrive in separate deliveries.

If an item remains missing, contact:

spots8stripes@gmail.com

Please provide your order number and details of the missing item.

18. Incorrect Items

If you receive a product that you did not order, please contact us.

Do not arrange an expensive return yourself unless we have asked you to do so.

Where we have supplied the wrong product, we will arrange an appropriate solution and cover reasonable return costs where required.

19. Risk During Delivery

Goods remain our responsibility until they have been delivered to:

  • you; or
  • another person you have nominated to receive them.

After delivery has been completed, responsibility for looking after the goods passes to you.

This does not affect your rights if the goods are faulty, damaged or not as described.

20. Collection From Spots & Stripes

Where collection is offered for a particular order, this may be available from:

Spots & Stripes
Arch 64, Ewer Street
London
SE1 0NR

Please do not travel to collect an online order until we have confirmed that it is ready for collection.

You may be asked to provide:

  • your order confirmation;
  • order number; and
  • suitable identification.

Collection availability depends on the product ordered.

21. Someone Else Collecting Your Order

If another person is collecting an order on your behalf, please contact us beforehand where appropriate.

We may ask that person to provide:

  • your order number;
  • confirmation of your permission; and
  • suitable identification.

This is intended to protect customers against unauthorised collection.

22. Delivery to Businesses and Clubs

We may also deliver to:

  • pool clubs;
  • snooker clubs;
  • sports venues;
  • pubs and bars;
  • leisure venues;
  • offices; and
  • other commercial premises.

Please provide relevant opening hours and access information when ordering large products.

If the order is being made wholly or mainly for business purposes, different business-to-business terms may apply.

23. Delivery Outside Mainland UK

Availability and delivery charges for addresses outside our standard delivery area may vary.

If delivery to your address is not available through checkout, contact us before ordering.

Additional charges may apply to areas including:

  • Northern Ireland;
  • Scottish islands;
  • Isle of Man;
  • Channel Islands;
  • other offshore islands; and
  • remote postcode areas.

We will tell you about applicable delivery arrangements and charges before accepting the order where required.

24. International Delivery

International delivery is only available where specifically offered or agreed by us.

If international delivery is available, customers may be responsible for additional:

  • customs charges;
  • import duties;
  • local taxes; or
  • handling charges

depending on the destination and applicable law.

Any responsibility for these charges will be made clear before the order is accepted where required.

Please contact us before ordering if you require delivery outside the United Kingdom and no international option is shown at checkout.

25. Delayed Delivery

If your order has not arrived within the expected period, please contact us.

We will investigate the delivery with the relevant courier, supplier or delivery partner.

If goods are not delivered within an agreed essential delivery period, or otherwise within the period required by consumer law, you may have rights to cancel the contract depending on the circumstances.

Nothing in this policy limits those statutory rights.

26. Returns

Delivery information for returning products is covered by our separate:

Returns, Refunds & Cancellations Policy

Please contact us before returning:

  • pool tables;
  • palletised products;
  • oversized products; or
  • other items requiring specialist transport.

Do not arrange specialist transport at significant expense without contacting us first.

27. Contact Us About Delivery

If you have any questions about delivery, please contact:

Spots & Stripes Shop

Arch 64, Ewer Street
London
SE1 0NR

Telephone: 020 7928 3565
Email: spots8stripes@gmail.com
Website: spots8stripesshop.com

When contacting us about an existing purchase, please include your order number where possible.

Last updated: 24 September 2026