Accessibility Statement

Last updated: 24 September 2026

Spots & Stripes Shop is committed to making spots8stripesshop.com accessible and usable for as many people as reasonably possible.

We want customers to be able to browse our products, access information and complete purchases regardless of the technology they use or any accessibility needs they may have.

1. Our Commitment

We aim to make our website clear, straightforward and easy to use.

Where reasonably practicable, we work towards recognised web accessibility principles and aim to improve accessibility as our website develops.

We aim to support customers who may:

  • use a screen reader;
  • navigate using a keyboard;
  • use screen magnification;
  • have reduced vision or colour perception;
  • have hearing impairments;
  • have motor or mobility impairments;
  • have cognitive or learning difficulties; or
  • use assistive technologies.

2. What We Aim to Provide

Where reasonably possible, we aim for the website to include:

  • clear and readable text;
  • logical page headings;
  • understandable navigation;
  • meaningful links and buttons;
  • appropriate text alternatives for important images;
  • sufficient colour contrast;
  • forms with clear labels;
  • keyboard-accessible navigation;
  • understandable error messages;
  • scalable text;
  • responsive layouts for different screen sizes; and
  • checkout functions that are straightforward to understand and use.

3. Images

We aim to provide appropriate alternative text for images that communicate important information.

Decorative images may not require descriptive alternative text.

Product images are intended to help customers understand the appearance of products. Where an image contains information that is important to a purchase decision, we aim to provide that information in the product description where reasonably possible.

4. Text and Display

Our website is designed to work across common screen sizes and devices.

Users may be able to use browser or device controls to:

  • increase text size;
  • zoom into pages;
  • adjust display settings;
  • change contrast settings; or
  • use accessibility tools provided by their device or browser.

We aim to avoid relying solely on colour to communicate important information.

5. Keyboard Navigation

We aim to make important parts of our website usable without requiring a mouse.

This includes, where reasonably possible:

  • navigation menus;
  • product pages;
  • shopping basket functions;
  • account functions;
  • forms; and
  • checkout.

If you encounter an element that cannot be accessed or operated using a keyboard, please let us know.

6. Forms and Checkout

We aim to make forms and checkout pages clear and understandable.

Where possible, form fields should include:

  • meaningful labels;
  • instructions where needed;
  • clear error messages; and
  • an indication when information is required.

If you are unable to complete an online purchase because of an accessibility issue, please contact us and we will try to help you complete your purchase another way.

7. Product Information

We aim to provide important product information in text rather than relying solely on photographs or graphics.

This may include:

  • product names;
  • prices;
  • dimensions;
  • specifications;
  • delivery information;
  • availability; and
  • important product options.

If you need product information in a different format, please contact us.

8. Videos and Multimedia

Where we publish important video or audio content, we will consider appropriate accessibility measures depending on the purpose and content.

Where practical, this may include:

  • captions;
  • written descriptions;
  • transcripts; or
  • accompanying text explaining the important information.

9. Third-Party Services

Some parts of our website may rely on services provided by third parties.

These may include:

  • payment services;
  • embedded videos;
  • maps;
  • social media content;
  • courier tracking;
  • customer-support tools; and
  • other embedded functionality.

Although we aim to choose suitable services, we may not have full control over the accessibility of third-party websites or embedded content.

If a third-party service causes an accessibility problem during your purchase, please contact us and we will try to provide assistance where reasonably possible.

10. PDFs and Downloadable Documents

Where we provide downloadable documents, we aim to make important information available in an accessible format where reasonably practicable.

Some documents supplied by manufacturers or other third parties may not be fully accessible.

If you need information from a document in another format, please contact us.

11. Known Limitations

We are continually reviewing and improving our website.

There may be occasions where:

  • older content does not fully meet our accessibility aims;
  • third-party content has accessibility limitations;
  • some product images have incomplete alternative text;
  • a website update temporarily introduces an accessibility issue; or
  • a particular browser or assistive technology behaves differently from expected.

If you discover a problem, please tell us.

Feedback helps us identify issues that may otherwise go unnoticed.

12. Getting Help With an Order

If an accessibility issue prevents you from:

  • finding a product;
  • understanding product information;
  • using your shopping basket;
  • creating an account;
  • completing checkout;
  • arranging delivery; or
  • contacting us through the website,

please contact us directly.

We will try to provide the information or service in another reasonable way.

13. Alternative Formats

If you need information from our website in an alternative format, please contact us.

Depending on the request, we may be able to provide information:

  • by email;
  • by telephone;
  • in plain text;
  • in a larger text format; or
  • in another reasonable accessible format.

Please tell us what you need and we will do our best to assist.

14. Reporting an Accessibility Problem

If you experience an accessibility problem with spots8stripesshop.com, please contact us.

It is helpful if you can tell us:

  • the page you were using;
  • what you were trying to do;
  • what went wrong;
  • the device or browser you were using; and
  • any assistive technology being used.

You do not have to provide technical information if you do not know it.

15. Accessibility Feedback

We welcome feedback about the accessibility of our website.

If you find something difficult to use or believe that an improvement could make the website more accessible, please let us know.

We will consider reasonable accessibility improvements as part of the ongoing development and maintenance of the website.

16. Contact Us

For accessibility support or to report a problem, contact:

Spots & Stripes Shop
Operated by SPOTS AND STRIPES LEISURE LIMITED

Arch 64, Ewer Street
London
SE1 0NR

Telephone: 020 7928 3565
Email: spots8stripes@gmail.com
Website: spots8stripesshop.com

Last updated: 24 September 2026